Server and Website Maintenance Policy
In order to operate in an efficient and secure manner, servers and network equipment require routine maintenance and upgrades.
While this maintenance occurs rarely, during routine kernel and other system updates we may require a server to be taken off-line or rebooted.
To minimize downtime during peak traffic hours on the BRIZZO network it is necessary for support to periodically take servers and network equipment off-line for routine maintenance during scheduled off-peak periods.
This document defines BRIZZO policy regarding the scheduling of network and server outage (offline) periods so that routine maintenance can be performed.
Three types of maintenance downtimes are defined:
- Routine Maintenance – A weekly short downtime necessary for quick updates and patches requiring reboots or restarts.
- Comprehensive Maintenance – A longer monthly or otherwise scheduled downtime necessary for more significant enhancements.
- Emergency Maintenance – A service affecting maintenance that is so severe it requires immediate attention.
- Website Maintenance – A service affecting maintenance that is scheduled in advance to update the customer website’s core, themes, plugins.
The scheduled downtime intervals are as follows (the time zone is where the data center/server is located):
- Routine Maintenance Window (Weekly) – Sunday mornings, from 12:00 AM until 5:00AM, outages should not exceed 15 minutes unless other problems are encountered and will NOT be announced.
- Windows Hosting Routine Maintenance: Saturday Nights from 8pm until 2am, outages should not exceed 15 minutes unless other problems are encountered and will NOT be announced. Reboots are not expected during this time. If reboots are needed, there will be notice provided.
- Comprehensive Maintenance Window (Monthly or Scheduled) – First Saturday evening of every month from 7:00 PM until 7:00 AM Sunday morning or otherwise scheduled and communicated to affected customers via your contact email address.
- Windows Hosting Comprehensive Maintenance – Fourth Saturday of every month from 8pm until 8am Sunday morning or otherwise scheduled and communicated to affected customers via your contact email address. Reboots are to be expected during this maintenance window.
- Emergency Maintenance – This type of maintenance is inherently not scheduled and is only used in extreme circumstances. We will make our best effort to notify customers should this become necessary.
- Website Maintenance – This type of maintenance is scheduled according to the customer’s web hosting plan: 2 times, 4 times or 12 times per year. A detailed report will be sent to customer after such maintenance.
Every effort will be put forth by BRIZZO to ensure that servers are taken off-line in a manner that will minimize interruption of connectivity and access to network and server resources.
This policy includes but is not limited to:
- Shared servers and accounts
- All network equipment
- Internal websites such as billing and support
Major system upgrades may require additional downtime. BRIZZO will make a reasonable effort to advise the BRIZZO community as far in advance as possible of any predicted extended outages.
It is the responsibility of the customer to make sure that all services being provided on their servers are setup to come up automatically upon reboot or restart of the particular service you have with us. BRIZZO will not be held responsible for any problems or service outages caused due to reboots during standard maintenance periods.
For question please call the BRIZZO Customer Service at 310.919.5310, July 6th 2018